Return & Refund Policy
We want you to love your purchase! If you're not completely satisfied, we offer a hassle-free return policy for our acne patches and sheet masks.
30-Day Return Window
You may request a return within 30 days of receiving your order.
Unopened Products
- Products must be unopened and unused in their original packaging
- Full refund will be issued to your original payment method
- Customer is responsible for return shipping costs
Opened or Used Products
- If you've opened or used the product, no need to return it — you can keep it
- We'll still issue you a full refund
- Simply contact us with your order number and reason for return
Damaged or Defective Products
- We provide a prepaid return label at no cost to you
- Full refund issued upon receipt and inspection
- We'll also cover the cost of a replacement if you prefer
How to Request a Return
- Contact us at support@nexabrandusa.com within 30 days of delivery
- Include your order number and reason for return
- We'll process your refund within 3-5 business days
Important Notes
- Refunds are issued to the original payment method
- Please allow 5-7 business days for the refund to appear in your account
- For hygiene and safety reasons, we cannot accept returns of opened skincare products for resale
Frequently Asked Questions
What if I opened the product but don't like it?
No problem — you can keep the product and we will still issue you a full refund. Simply contact us at support@nexabrandusa.com with your order number.
How long does a refund take?
We process refunds within 3-5 business days of receiving your request. Please allow an additional 5-7 business days for the refund to appear in your account depending on your bank or payment provider.
What if my product arrives damaged?
Contact us immediately at support@nexabrandusa.com with your order number and a photo of the damaged item. We will send you a prepaid return label and issue a full refund or replacement at no cost to you.
How do I contact you for a return?
Email us at support@nexabrandusa.com — we respond within 24 hours Monday through Friday.