Shipping policy

Shipping Policy
Thank you for shopping with NexaBrand USA™. Here's what to expect when your order ships.

Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

NexaBeauty™ Products and Partner Brand Products
Along with our own NexaBeauty™ products, we offer items from trusted partner brands (K-Beauty, Luxury Beauty, Fragrance, NexaHealth, NexaHome, NexaKids, NexaGifts, and NexaFinds). Partner brand products ship directly from each brand's warehouse. This means:
• An order with items from more than one brand may arrive in separate packages, on different days.
• Each package has its own tracking number, sent to you by email.
• Shipping is calculated per brand at checkout. Many partner products ship free with no minimum — look for our Free Shipping section.

Third-Party Fulfillment
Some products are fulfilled and shipped directly by our trusted brand partners, suppliers, or delivery partners. Items in the same order may arrive separately and in different packaging. Tracking information will be provided by NexaBrand USA when available.
If you have any questions about your order, shipping, or delivery, please contact us at sales@nexabrandusa.com.

Shipping Rates & Delivery Estimates (United States)
• NexaBeauty™: FREE shipping on NexaBeauty™ orders of $25 or more. NexaBeauty™ orders under $25 ship for a flat $3.99.
• NexaFinds: FREE shipping, no minimum. Ships from our US warehouse in 3–7 business days.
• Free Shipping items: 250+ partner products ship free, with no minimum order.
• Standard Shipping (other partner products): usually 3–7 business days. Cost calculated at checkout.
• Expedited Shipping: usually 2–3 business days, where available. Cost calculated at checkout.

Delivery times are estimates and begin from the date of shipment, not the date of order. Delays caused by carriers, weather, or other events outside our control may occur, but we'll always do our best to help.

Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update.

Shipping Destinations
We currently ship within the United States only.

Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors or your local carrier first. If you still can't locate it, contact us within 7 days of the delivery date and we'll help investigate.

Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer, but we're happy to help if you contact us quickly after placing your order.

Questions?
Reach out anytime at support@nexabrandusa.com. We're happy to help.